FAQ
Frequently Asked Questions
These guidelines are intended to ensure a safe and successful cruise for our customers and our boats. We want everyone to have a wonderful experience on the cruise, so please understand that these rules must be followed, and we recommend that you go over this list with your party before the cruise to avoid any confusion.
Where are you located?
We are on the boat dock at the Hyatt Regency Hotel. The Hyatt is located at 208 Barton Springs Rd. at the intersection of Congress and Barton Springs on the south side of Town Lake. Click here for Map and Directions
Where can we park?
Parking is available for a charge (~ $8.00) at the Hyatt Regency. Unfortunately, there is very little free parking in the area. You can typically park at the Chamber building, American Statesman building or Auditorium Shores, but all may charge at any given time. Please see map question link for directions.
When should we arrive?
Boarding time for most cruises is 15 minutes in advance of departure (check with dock personnel for your specific cruise). For larger groups (~ 20 or more) we suggest telling your group to arrive at 30 minutes prior to allow for traffic and other possible delays. If our schedule permits arrangements can be made to arrive earlier for setup, decorating, etc.
What should we wear?
Attire is Austin Casual. We host events from Black Tie to summer comfortable. Dress for your particular event.
What should I bring?
You are welcome bring cds, or other previously approved entertainment items. You may bring alcoholic beverages on board if there is no bar service provided by Capital Cruises or the Hyatt. YOU MAY NOT TAKE ALCOHOL INTO THE HYATT HOTEL!
What other options do we have?
We can add just about any Entertainment to your cruise including bar service, margarita machines, bands, djs, casinos, children’s entertainment and more.
What do we need to bring if we rent a Margarita Machine?
When renting our margarita machine you will be responsible for bring tequila (unless other arrangements are made). The tequila must be delivered to the dock NO LESS than 2 hours before your cruise to allow the machine adequate time to freeze the drinks. No refunds for the margarita machine rental will be given if tequila is not delivered on time.
What else can we bring?
You are welcome to bring your own food and beverages however outside caterers are not allowed on the Hyatt premises. You may also bring CDs for our stereo system and other approved entertainment.
Can I Decorate the boat?
Yes, you are welcome to do decorating of almost any type but please no confetti, bird seed, rice, silly string, etc. These items are VERY harmful to the lake environment. Also please do not tape items to the boat. It is best to decorate tables and tie balloons and streamers.
Boat Rules and Guidelines
- HAVE A GOOD TIME!
- The Captain has full authority at all times.
- We provide trash cans, and will discard the trash for you after the cruise.
- We have clean, comfortable restrooms on board our larger boats
- We provide tables & chairs.
- Electricity availability varies on each boat call for details.
- Generators are available for rental.
- DJ's must contact us for electricity needs.
- No Cooking is allowed.
- Do not use tape, staples or tacks.
- No pets or animals allowed except seeing-eye dogs.
- We provide a Stereo CD Player on all boats. Bring your favorites!
- Glassware and bottles are strongly discouraged. Broken glass is a safety problem, and will damage the floor.
- Life Jackets are provided. It is up to the parent if they wish their children to wear one on captained cruises. Children under 13 must where a jacket on non-captained cruises.
- Wheelchair accessibility is available on most boats. Please contact us for special needs